If you're looking for ecommerce platforms that are generally easy to use and don't require an upfront payment to set up a store, chances are you've come across Wix in your search.
Wix is an e-commerce platform used by e-commerce store
owners due to its simplicity and its robust toolset. It is a codeless online
store builder that makes any website look like it was created by a web design
expert.
If you want to expand your online presence in the
e-commerce space and want to have a professional store without spending a lot,
Wix is a great choice. Their website builder is easy to use and you don't have
to spend thousands on web development.
But even though it offers tons of different website
templates and other features, there may come a time when you need to get in
touch with a customer service expert. In this article, we will discuss the
different ways to contact Wix customer care in 2023, and how effective each one
is. Let's get started!
1.
The WixBot
If you are looking for basic information about various
Wix services or need to know more about the many functions built into the
platform, WixBot has everything you need.
Just click the "?" at the bottom right when
you log into your Wix account, and you can find all the information you need.
You don't even have to go outside the page to go through the inside format.
2.
Request a callback
If you can't find information using WixBot, you can
just choose the option to request a callback. Before you can do that, you must
provide information about the problem you are facing.
You must also provide a title so that customer support
personnel have a better understanding of the problem before they call you.
Unlike Shopify or other platforms, Wix does not
provide a specific phone number or contact format that you can use to call
them. So you can't just pick up a phone and call them.
The good thing here is that when you send a callback request, it generally doesn't take very long to call you. Support is available 24/7 in multiple languages, including:
- English
- Spanish
- Portuguese
- French
They also provide support during weekly business hours for the following languages:
- Dutch
- German
- Italian
- Japanese
- Polish
- Turkish
- Korean
- Hebrew
Ideally, if you're facing an urgent problem that you
can't solve, or need help figuring out a workflow that isn't available in the
Wix Help Center, you should contact their support by phone.
Before you do, get some suggested tutorials or
articles from Wix's blog, including iformats from its knowledge base.
3.
Live chat
If for some reason you don't want to talk to a support
agent over the phone, you can also use the live chat option. The process is
pretty much the same: you start through WixBot, and if you can't find a viable
solution, click Start a Live Chat.
As shown above, an agent will join the conversation
and you will be able to talk to them in real time and explain your problem. In
our experience, the agents at Wix have been knowledgeable and friendly, and
they generally respond very quickly.
The best part is that it didn't take long for an agent
to join the chat, so you don't have to wait long. Live chat is great for
solving problems that aren't complicated.
And, unlike phone support in specific languages, live
chat is available 24/7, so you can find someone available to help you 24/7.
Compared to phone support, however, it's clear that live chat is generally more
cumbersome.
It takes a while longer to fix the problem, especially
if it's something complicated. And if the problem is related to optimization or
something specifically related to Wix.com, as well as their web hosting, it
might be a wise idea to contact them by phone.
4.
Submit a ticket
Unlike most other e-commerce platforms, Wix does not
offer traditional email support. There is no specific Wix email address that
you can use to ask a question. But instead of emails, they offer a better
option: ticket sales.
And to improve the quality of support, Wix also
requires you to provide them with important information related to your
question. There is a handy option to add screenshots as well so you can explain
your problem in more detail.
Before you can submit a case, you must select a
category based on what your problem falls under. This could be either
analytics, SEO, billing, payment providers, pricing issues, or an issue related
to one of their marketing tools.
When you click on a broad category, you will see
several other topics. You can choose more from a drop-down menu, including
specialized topics like Velo by Wix or their email marketing add-on.
5.
Connect with support via social media
Considering how popular Wix is, the company has a
pretty solid presence on several social media platforms, including the big ones
like Twitter, Instagram and Facebook.
Wix also has a fairly active YouTube account where
they update information about the platform and provide tutorials or engaging
content. It's a great resource that you can check out.
If you have a concern, you can send them a message on
Facebook, although it's obviously better if you contact them through your
account. Similarly, you can also send them a Tweet.
In general, if you need to know anything about Wix,
you should consider contacting them via Facebook. Their site is quite
responsive, and even though there is a chatbot, you can eventually get a solid
response.
As for Twitter, it's a good option if you want to
raise an issue in the open. Ideally, if it's a specific question, you can't
expect a solid answer from Wix over Twitter. It's great if you want to discover
more things about Wix in general, such as the launch of new features in the Wix
mobile apps or other announcements.
And you can even send them a direct message on
Twitter. Wix also has an Instagram account, but if it's a serious matter, you
obviously won't want to approach them through that.
The
best tips for contacting the Wix Helpdesk
Now that you know the various support channels through
which you can contact Wix support, let's talk about some simple and effective
tips through which you can improve the quality of the support you receive.
Get
in touch with a Wix partner
While Wix is one of the easiest platforms to build a
site on, it obviously won't appeal to everyone. If you find yourself reaching
out for support more often than you'd like, it might be a wise idea to consider
hiring a Wix Partner.
These are certified professionals, including SEO
experts and content marketers and writers who can help you build your website.
Obviously, these professionals will charge an extra amount for their services,
but it's a great choice if you need quick help.
Just log into your Wix dashboard and click Hire a
Professional from the menu at the top. You will see the following screen:
From here, you can just decide what you need help with
and get started. Wix will put you in touch with people who meet your
requirements. Keep in mind that you will be responsible for negotiating with
them and explaining the work you want done.
Check
the status of Wix's Support Services
While it's a great platform, you should know that even
the best companies are susceptible to problems from time to time. If you're
having trouble with Wix's services, your first step should be to check the Wix
Services Status page.
If you look at the diagram above, you will see that there
was a problem when the services were affected during the "Site
Loading" section, although it was a long time ago. This can give you a
better idea of Wix's operational performance.
If any of the services are down, you will know
directly through the platform. If the services are affected, you already know what
response you will receive.
Therefore, it may be a wise idea to wait until the
services are up and running. If everything works fine on Wix's end but you
still experience an error, then you can contact Wix.
Try
Wix Technical Assistant
Another great option is to use the Wix Technical
Assistant. This is an excellent resource that you can use to find solutions to
a variety of technical issues related to Wix.
As you can see, there are very specific iformats
available to deal with technical issues. If you can't find a direct answer to
the problem you're facing, another option is to use Wix's interactive
troubleshooter.
This is similar to WixBot, except that the responses
are generally quite specific and tailored to solving technical problems.
Contact
Wix Support: The Bottom Line
To summarize, there are different ways to contact Wix
Support. You can contact them via live chat support, request a call back or
open a ticket to get your question answered. You can also approach Wix support
over social media, but you can't expect a solid response.
Ideally, you'll find a lot of information in the Wix
Help Center, so it might be a wise idea to check there before contacting Wix
Support. And, more importantly, you might want to check their service status
page first if Wix is down for you.